Return

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

First Order Return: We understand that as a first time shopper in our online store, you might wonder what if the style and quality don't meet your expectations. To best serve you, we offer reimbursement up to $10 for your shipping cost to return items. For each piece of clothes, we have multiple pictures to show details of the clothes in a close-up shot. We highly recommend you to take a look at all photos before making your purchasing decision.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please email us at returns@shop-ata.com with your order number and the SKU number of the product you would like to return. We will respond quickly with instructions for how to return items from your order.


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